Orders cannot be cancelled or altered. We work around the clock to ensure fast delivery. Orders go into production immediately after they are placed. Once the processing has started on your order, it cannot be changed or cancelled
We do not issue the refund if:
Lost or damaged mail
We do offer insurance for lost or damaged mail. This must be purchased at checkout. Our insurance covers you if items are not received within our 45 day guarantee period. The insurance only covers items that are NOT marked as delivered by the postal service.
Refunds on Sale items
If you use a 20% off coupon, keep in mind that your refund will be the item-20% (what you paid)
When getting a refund on a special sale (buy 1 get one half off , or 30-40% off of one item, the less expensive item will always be refunded if identical)