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FAQS

How do I search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Do you offer proofs for your products?

No, we do not offer proofs for our products

Do you crop photos?

Yes, but we are unable to crop other dogs or animals out of the photo. We use the exact photo your provide. 

What happens if I make a mistake, can  I change my order?

All orders go into processing immediately . If the processing has not been started, we are able to make changes

How long does it take for the custom items to be made?

Keep in mind that some of our items are handmade.  Processing time is 5-7 business days. 

Can I pick up my item locally in Orlando, FL?

At this time we do not offer local pick up. 

 

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

 

 

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